Reimagining Event Business Models with AI
What’s New in
Gevme
Registration
Enhanced Reporting: Improved Efficiency and Security
We’ve made several updates to streamline how reports are generated and accessed while ensuring your data remains secure. Here’s what’s new:
- Faster Report Processing with NodeJS and Multi-Core CPU Support
Reports like orders, surveys, and transactions now utilize NodeJS with multi-core CPU support. This allows multiple tasks to run simultaneously, reducing delays and enabling faster report generation even during high data loads. This helps users save time when working with large datasets or generating multiple reports at once. - Batch Processing for Large Datasets
Instead of handling entire datasets at once, reports are now generated in smaller, manageable batches. This prevents system slowdowns and ensures smoother processing, especially for complex or large-scale reports. Users can now enjoy consistent performance and fewer errors during heavy reporting tasks.
- Data Caching for Faster Access
Frequently accessed report data is now stored temporarily, allowing you to retrieve it without reprocessing. This significantly reduces the time needed to access previously generated reports. This enables users to quickly revisit reports without waiting for them to reload or regenerate.
- Enhanced Security with Session Expiry and CSRF Protection
We’ve added session expiration to ensure that unauthorized access is prevented after periods of inactivity. Additionally, CSRF protection safeguards your data by preventing unauthorized requests. Now work confidently knowing your sensitive data is protected.
Enhanced Email Credibility and Standardization
- Default Masthead and Footer for Credibility
All emails now include a default masthead (e.g., “Singapore Government emails are sent from gov.sg addresses”) and footer (e.g., “gevme.com is used by <agency name> as the official platform to manage <event name>”). This reinforces the authenticity of your communications and minimizes the risk of being flagged as phishing. This update builds recipient trust and ensures email deliverability. - Organization-Level Configuration
Admins can set masthead and footer content centrally via the Organisation Details page. These settings automatically apply to all email templates, ensuring consistency. Admins can also edit the content with a user-friendly content editor. This update simplifies setup and ensures brand alignment across emails. - Flexible Non-Admin Options
If enabled by admins, non-admin users can exclude the masthead or footer for specific emails directly from the backend event organizer view. This update provides controlled flexibility for unique email needs while maintaining oversight. - Comprehensive Template Support
Mastheads and footers are rendered across all templates, including archived and customized ones, ensuring uniformity in email previews and final outputs. This update guarantees consistency in all communications, regardless of template origin.
Data Sync Between Gevme and Salesforce
- Event Data Synchronization
Automatically sync event details from Gevme to Salesforce campaigns, ensuring event information is always up-to-date in Salesforce. This update simplifies campaign setup in Salesforce and ensures data consistency. - Attendee Data Synchronization
Sync attendee details (creation and updates) to Salesforce as leads or contacts, maintaining a one-to-one mapping between Gevme attendees and Salesforce records. This update provides an accurate, unified view of attendees, supporting targeted follow-ups and insights. - Waiting List Data Synchronization
Waiting list details are now synced automatically to Salesforce, ensuring all attendee-related data is captured. This update enhances lead nurturing by including potential attendees from waiting lists. - Error Handling and Logging
Integration includes accessible logs via the Gevme backend, enabling users to monitor synchronization issues. This update facilitates quick troubleshooting, ensuring seamless data flow. - Field Mapping Customization
Key fields such as attendee status, ticket numbers, and more can now be mapped between Gevme and Salesforce. This update ensures data accuracy and relevance by aligning field definitions across platforms. - Flexible Configuration
The integration supports both organization and event-level configurations for Salesforce API, with options for error monitoring and manual sync for specific events. This update provides granular control, allowing organizations to tailor integration settings to their unique workflows.
Use Cases:
- An organization hosting multiple events can ensure Salesforce campaigns are always up-to-date with event details in Salesforce.
- An organization with specific CRM requirements can align Gevme attendee data fields mapping with custom Salesforce fields for accurate reporting.
- Automatically Sync attendee details (new and updated records) to Salesforce as leads or contacts. A sales team can automatically track attendee registrations and updates in Salesforce, enabling targeted post-event follow-ups.
- Potential attendees who join a waiting list for a fully booked event are seamlessly captured as leads in Salesforce for future opportunities.
Benefits
- Streamlines event management by automating data synchronization, reducing manual effort, and minimizing errors.
- Enhances lead nurturing with accurate, real-time insights into attendee and waiting list data.
- Provides greater control over data with customizable field mappings and flexible configuration options.
- Improves data consistency and reporting accuracy, enabling better decision-making.
- Enhances the overall attendee experience through reliable, up-to-date information.
- Ensures smooth, reliable data flow with error handling and logging features for prompt issue resolution.
Enhanced Checklist Approval System for Improved Notification Management
To address the issue of email overload in the checklist approval process, we’ve introduced several enhancements that streamline approvals and improve user experience.
- Consolidated Notifications
Approval notifications are now bundled into a single email per event, reducing clutter for approvers. Similarly, in-app notifications have been grouped at the event level for streamlined tracking. This update makes approvers receive fewer, more actionable notifications, enhancing clarity and reducing distractions. - Opt-Out Functionality
Users can now opt out of receiving email notifications directly through their settings. This update empowers users to manage their notification preferences, improving flexibility and reducing unwanted emails. - Self-Approval Prevention
A new organization-level setting enables admins to block self-approvals in workflows unless specifically configured for testing purposes. This update increases accountability and ensures the integrity of approval workflows.
Improved Waiting List Management for Greater Control and Clarity
- Delete Confirmation
When deleting a waiting list member with a released ticket, a confirmation message now appears: “A ticket has been released for this record. Deleting it will invalidate their registration URL.” Options to Proceed or Cancel are provided. This update prevents accidental deletions by ensuring backend users understand the consequences. - Invalid URL Messaging
If a deleted member tries accessing their registration URL, they now see an error message stating that the link is no longer valid. This update provides clear communication to users, avoiding confusion and unnecessary support queries. - Resend Waiting List Email
Backend users can now resend the release ticket email via a new “Resend Waiting List Email” option, while the “Release Ticket” button remains greyed out. This update ensures smoother communication with waiting list members while preventing redundant actions.
Omnichanel
Simplified Session Import: A Smarter Way to Build Agendas
Gone are the days of manually entering session details into Omnichannel. The new Import Sessions feature transforms how event agendas are managed, offering a faster, more reliable alternative to traditional methods.
From Manual to Seamless
Previously, setting up event sessions required tedious data entry, leading to inefficiencies and potential errors. With this update, users can upload a preformatted file directly through the Agenda module. A built-in review process ensures all imported details are accurate before confirmation, simplifying the workflow significantly.
Why It Matters
This enhancement brings substantial upgrades:
- Efficiency: Bulk imports save valuable time, allowing event teams to focus on planning and creativity.
- Accuracy: Automating data entry reduces errors, ensuring agendas are error-free.
- Scalability: Handle simple or complex agendas for events of any size with ease.
This streamlined process elevates the overall event planning experience, making it more efficient, scalable, and error-proof.
Effortless Bulk Session Management in Omnichannel
Managing event agendas has never been easier with the new Bulk Session Selection and Deletion feature, designed to save time and enhance efficiency for event organizers.
A Streamlined Workflow
Previously, session management required updating or deleting sessions individually—a repetitive and time-consuming task for large events. Now, you can select multiple sessions using intuitive checkboxes on the session listing page. Apply actions such as deletion instantly via a centralized bulk action menu, simplifying the entire process.
Elevating Event Planning Efficiency
This feature reduces manual effort and speeds up workflows, especially for complex or last-minute agenda adjustments. By enabling mass updates, it minimizes errors, helping event teams focus on delivering exceptional event experiences.
This update is part of Omnichannel’s commitment to making session management smarter, faster, and more user-friendly.
Exhibitor Portal Enhancements
- Updated Domain Access
The Exhibitor Portal is now accessible via the new link: https://exhibitor.gevme.com/. This change allows both the admin side and the Exhibitor Portal to be accessed in the same browser window, eliminating previous access restrictions and streamlining the user experience.
- Improved Mobile Responsiveness
The portal is now optimized for mobile devices, ensuring that exhibitors can efficiently manage their profiles and data, whether on a phone or tablet. This improves usability across all device types, providing a seamless experience.
- Search Functionality
A new search feature has been added to the Exhibitor Portal. By navigating to the company listing screen and using the search bar, exhibitors can quickly find specific companies by name or relevant keywords. This saves time by eliminating the need for endless scrolling and enhances productivity.
Enhanced Privacy Controls for Mini Experience
The Mini Experience now includes advanced privacy options, allowing users to tailor their privacy settings for a more secure and personalized experience.
A Customizable Privacy Framework
With this update, users can navigate to the settings page, where they can customize their preferences. Whether you want to limit data visibility or adjust sharing permissions, the process is now intuitive and user-centric.
Benefits for a Tailored Experience
This enhancement empowers users to manage their privacy effortlessly, ensuring that only essential details are shared. By offering flexibility and control, the Mini Experience fosters confidence, helping users engage with the platform on their terms.
Omnichannel continues to prioritize user trust and personalization, creating safer, more adaptable experiences.
Transform Your Content with the New RichText Accordion Format
The latest update introduces an accordion display option for RichText blocks, offering a more interactive and structured way to present detailed content.
Enhanced User Experience
This feature is perfect for dense information like FAQs, event schedules, or speaker bios. It reduces clutter and makes navigation seamless, ensuring users can access the content they need without feeling overwhelmed.
Why It Matters
Interactive layouts like this elevate content presentation, keeping users engaged while maintaining a professional and polished aesthetic.
Efficient Badge Management with Badge Mirroring and Extensions
The Badge Mirroring update takes badge customization to the next level by allowing you to replicate badges for different events or attendees, making the process faster and more consistent.
How This Upgrade Improves Badge Creation
Previously, creating individual badges for every event or attendee could be time-consuming and repetitive. With the mirroring feature, you can now easily create multiple badges that share the same layout and details with just a few clicks.
Why It Matters
This update saves time and ensures uniformity across all event badges. It’s especially beneficial for large-scale events, where attendees or participants may require similar badge information. With this new functionality, you can now focus more on other aspects of event planning, while badge management becomes a streamlined, automated process.
Enhanced Custom Reporting with Session Filters
The Sessions in Custom Report Filters update significantly enhances your ability to create tailored reports by enabling the inclusion of session-specific data. This new feature allows you to filter and report on sessions, offering deeper insights into your event’s performance.
How This Improves Reporting
Now, with session filters integrated into custom reports, you can create more detailed and focused reports directly within the platform.
Why It Matters
This functionality streamlines data analysis and allows you to track session engagement, attendance, and other metrics effortlessly. Whether for post-event reviews or real-time adjustments, you now have more control and accuracy when analyzing specific sessions, making your event management process more efficient and data-driven.
Streamlined Access with SSO Authentication for Backend Users
The introduction of Single Sign-On (SSO) for backend users simplifies and secures the login process, allowing for more seamless access to the platform.
How This Improves User Access
With this update, users can now log in using a single set of credentials, eliminating the need to remember different passwords for different systems.
Why It Matters
This new feature boosts both security and convenience. By reducing password fatigue, it enhances the user experience and ensures quicker, more secure access to the platform. Additionally, the integration of SSO helps your organization streamline access control, making it easier to manage user permissions and safeguard sensitive information.
Spark + Vimeo: Effortless Video Content Repurposing
Direct Vimeo Integration for Broader Support
One of Spark’s standout features is the ability to repurpose recorded videos into actionable, shareable content. Previously, Spark supported video imports from YouTube. Now, with the addition of direct Vimeo integration, users can seamlessly connect their Vimeo accounts to Spark.
Key Capabilities with Vimeo Integration:
- Effortlessly import videos for analysis.
- Extract actionable insights and generate summaries.
- Download captions in over 30+ languages to create multilingual content.
This update expands Spark’s versatility, allowing event organizers, marketers, and content creators to quickly transform their long-form Vimeo videos into easily digestible assets like snippets, multilingual subtitles, or key takeaways. It streamlines workflows, making content repurposing faster, smarter, and more inclusive.
Spark + Snapsight: Real-Time Content Repurposing
Snapsight captures live session content, analyzes it, and generates key takeaways and summaries in real-time. With Spark‘s integration, event teams can now repurpose this content into various formats such as social media posts, blogs, and press releases. This integration allows teams to instantly turn Snapsight’s insights into shareable content. How It Works
For example, during a session, Snapsight captures and analyzes key moments, providing instant insights. Spark, using these insights, then helps create different content formats, making it easier to engage attendees across multiple platforms immediately after the event.
Benefits:
- Instant Content Repurposing: Repurpose summaries into various formats, saving time.
- Faster Engagement: Share valuable post-event content across different channels with minimal delay.
- Improved Reach: Enhance event visibility by repurposing content for blogs, social posts, and more.
Enhanced SparkChat for File-Based Analysis
SparkChat has been significantly enhanced to support direct file uploads for instant processing. This upgrade allows users to analyze various file types—be it documents, contracts, or datasets—by simply uploading them into the system. Powered by Large Language Models (LLMs), SparkChat can now evaluate, compare, and extract insights from these files using custom user prompts, a feature that wasn’t previously possible.
Why This Wasn’t Possible Before
Earlier, SparkChat lacked the ability to handle direct file inputs efficiently. The integration of advanced LLMs and new backend processing capabilities now makes it possible to analyze uploaded content on the fly. These improvements ensure a more robust, scalable solution for analyzing complex files in real-time.
How SparkChat Stands Out
Unlike other GPT-based tools that typically require structured inputs or are limited to basic text parsing, SparkChat offers an advanced context understanding of various document types. This allows for more nuanced analysis, making it better suited for tasks such as contract evaluation or detailed data comparison. The ability to handle varied file types and run sophisticated analyses gives SparkChat a competitive edge in flexibility and depth.
Outcome
These enhancements make SparkChat an even more integral tool for teams looking to quickly derive actionable insights from their files, improving efficiency across creative, analytical, and evaluative tasks.
Expanded Language and Model Support
- Spark now supports Arabic, enabling content to reach a broader, global audience. Arabic language support was a critical addition due to its complexity and script-based challenges, which required additional processing capabilities to ensure accurate content analysis.”
- In addition to Arabic, Spark generates captions in over 30 languages, allowing teams to cater to diverse audiences worldwide and expand their reach.
- We’ve integrated the latest versions of GPT-4, Claude 3.5, and other cutting-edge language models, enabling Spark to provide faster, more accurate, and context-aware outputs. These advancements improve everything from content repurposing to nuanced analysis.
- The combination of new language support, particularly Arabic, and advanced AI models, ensures Spark can tackle a wider array of tasks and provide results that are both globally accessible and technologically superior.
Snapsight Premium: Personalized Insights Reports for Enhanced Event Engagement
New Feature: Hyper Personalized Insights Reports
With Snapsight Premium, event organizers can now deliver tailored insights reports to attendees, providing in-depth analysis of event content. For example, if you say you’re a marketer, Snapsight Premium will gather intelligence relevant to your job profile and organization and deliver personalized insights and action items. This feature allows for:
- AI-Driven Personalization:
Reports are customized based on individual attendee interactions and engagement during the event. - Actionable Data:
Includes trends, competitor analysis, and strategic recommendations, empowering attendees to apply insights long after the event ends.
How It Benefits You:
- Continued Engagement:
Keeps the event content alive and relevant, offering sustained value. - Post-Event Monetization:
Maximizes ROI by delivering ongoing, personalized value to your attendees.
This premium upgrade ensures that event content doesn’t just end after the event but continues to provide value, driving post-event engagement and long-term benefits for both organizers and attendees.
For more details, check out Snapsight Premium here.
Seamless Multilingual Accessibility: Break Language Barriers Effortlessly
- Arabic Integration:
Since Arabic is written right-to-left, special context adjustments were made to ensure text displays correctly, ensuring a smooth user experience. This update is especially crucial as the Middle East continues to grow as a major hub for business events, making accessibility in Arabic vital for event organizers.
Streamlined Feedback and Ratings
Snapsight now enables session and speaker ratings, allowing attendees to leave detailed feedback and access key takeaways directly on the platform. This update empowers organizers with actionable insights to improve event content, while attendees engage through intuitive post-session interactions.
Additionally, sentiment analysis based on feedback and ratings from previous events helps organizers gauge attendee satisfaction. The data can also be exported to Excel or CSV for further processing, streamlining analysis and future planning.
Brand new User Experience with better user control of content
Enhanced User Control Over Time Zones
The new Snapsight update offers attendees a seamless experience with time zone selection. International participants can now select their preferred time zone, ensuring that they can attend sessions and view content at the correct local time. This feature enhances global accessibility, removing confusion for attendees across various regions and ensuring a more personalized and smooth experience for everyone.
Revamped Navigation and Mobile Responsiveness
Snapsight’s updated interface features simplified navigation, making it easier for users to explore and engage with session content. The polished visuals offer a more professional and engaging look. Alongside this, the enhanced mobile responsiveness ensures that attendees can access content seamlessly across all devices, whether on a desktop, tablet, or mobile phone, providing a smooth, accessible experience no matter the platform.
Technical Precision and Reliability
Snapsight achieves an impressive transcription accuracy rate of 93.3%, setting a high standard for live event intelligence. Leveraging state-of-the-art transcription technology, Snapsight enhances the recognition of proper nouns, industry-specific terms, and alphanumeric data, even in noisy environments. This ensures that event data is captured with high precision.
- Accuracy: 93.3% transcription rate across diverse event formats.
- Advanced Recognition: Improved handling of complex terms like names, brands, and numbers.
- Real-time Data: Captures content in real-time for actionable insights during events.
These upgrades make Snapsight the most reliable choice for live event data capture and analysis.
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Data Retention Policy Update Notice
As part of our ongoing commitment to data privacy and security, we are updating our data retention policy. In alignment with our Data Protection Trustmark certification requirements, we have modified how long we retain customer data after subscription termination.
Key Change: Customer data will now be retained for 2 years after subscription termination (reduced from 5 years). This change takes effect from January 1, 2025.
For questions or to learn more, read the full notice.