IBF Future Skills Connect - "The Client Engagement Model Is Broken, But It Can Be Fixed"
Find us also on
IBF Future Skills Connect with Temenos Singapore
A Masterclass by Temenos MarketPlace Provider Nishant Kaushik, CTO, Uniken
Events Details
Event Overview
As businesses attempt to unlock new interaction models and revenue streams via digital transformation, they are faced with the reality that supporting an omnichannel experience is rife with challenges related to customer experience (CX), security, and costs. Many organizations and regulatory authorities viewed 2FA as the one-stop security fix to balance these needs. Yet despite the moves made to enhance customer authentication with 2FA solutions like SMS OTP or tokens, the news is still full of stories about account takeovers, data breaches, and customer dissatisfaction. What happened? The answer lies in understanding what it means to properly authenticate and secure your client interactions.
Join us as we discuss how not all second factors are created equal, and how complexity and vulnerabilities are born from a failure to look at the complete security model surrounding client interactions - both digital and non-digital. We’ll discuss the impact today’s omnichannel engagement model has on 2FA deployments, and the emergence, applicability, challenges and myths of machine learning, biometrics and zero trust security as ways to address today’s threat landscape.
Key Takeaways:
Agenda
About Temenos
Temenos AG (SIX: TEMN), headquartered in Geneva, is a leading software provider for banking and finance industries. With 25 years of experience in the field, over 3,000 firms worldwide, including 41 of the top 50 banks, rely on Temenos to process daily transactions of more than 500 million banking customers.
In 2018, Temenos achieved a leadership position for its Completeness of Vision and Ability to Execute in Gartner's MQ for Global Retail Core Banking, a "leader" in digital banking platforms position in both the Forrester Wave on Global Digital Banking Platforms and Digital Engagement Platforms and topped the IBS Intelligence for Temenos Core Banking, Channels, Risk and Compliance and Payments.
Today, Temenos has a market capitalization of more than USD12bn.
About Temenos MarketPlace
A self-service digital store, the MarketPlace provides banks with access to the best fintech solutions from around the world. With our global ecosystem of influencers, accelerators, industry associations and the most progressive banks, the MarketPlace provides curation at scale. We then give the providers the tools they need to integrate their solutions with our platform. Ultimately, this means, speeding up banks’ fintech procurement process and thus, dramatically accelerating their innovation cycles.
About Uniken
Uniken’s REL-ID is a modern, true depth in defence security platform that verifies and authenticates customers and employees and empowers banks to drive transformative engagement with their customers while taking fraud to zero. In one single security platform, REL-ID provides banks with real-time identification, authentication, device profiling, biometrics, location verification, dynamic linking, jailbreak, root and malware detection. By delivering powerful security and combining it with a transparent client experience, REL-ID enables clients to securely unlock new transaction types across all the channels (mobile and web, as well as email, voice, text, and chat), giving the banks much stronger engagement and higher share-of-wallet. Originally developed for the military, their product delivers customer first security that transforms not only retail banking, but also the brokerage and wealth management experience. To date, Uniken’s platform has secured over $4.1 trillion in transactions and 2.3 billion interactions, with ZERO identities, dollars or data lost whilst increasing customer engagement by 100% to 300%. Uniken is a global cybersecurity company backed by investors from Singapore and around the world, with an Asia-Pacific presence in Hong Kong and a Singapore office opening in the second quarter of 2019.
Uniken has proudly acheived the following accolades:
Note:
Contact
Event Secretariat | events@ibf.org.sg | www.ibf.org.sg
Follow IBF for updates
LinkedIn
The Client Engagement Model Is Broken, But It Can Be Fixed
Improving Trust & Client Experience Without Compromising Either
A Masterclass by Temenos MarketPlace Provider Nishant Kaushik, CTO, UnikenEvents Details
| Date: | 27 February 2019, Wednesday |
| Time: | 9am - 12.40pm |
| Venue: | IBF Careers Connect #13-07/08 MAS Building Singapore 079117 |
| Fee (before GST) | $80 IBF-Member (2 complimentary tickets for IBF-Members) $160 Non-Member |
| CPD | 3 hours |
| Training Focus Area |
|
Event Overview
As businesses attempt to unlock new interaction models and revenue streams via digital transformation, they are faced with the reality that supporting an omnichannel experience is rife with challenges related to customer experience (CX), security, and costs. Many organizations and regulatory authorities viewed 2FA as the one-stop security fix to balance these needs. Yet despite the moves made to enhance customer authentication with 2FA solutions like SMS OTP or tokens, the news is still full of stories about account takeovers, data breaches, and customer dissatisfaction. What happened? The answer lies in understanding what it means to properly authenticate and secure your client interactions.
Join us as we discuss how not all second factors are created equal, and how complexity and vulnerabilities are born from a failure to look at the complete security model surrounding client interactions - both digital and non-digital. We’ll discuss the impact today’s omnichannel engagement model has on 2FA deployments, and the emergence, applicability, challenges and myths of machine learning, biometrics and zero trust security as ways to address today’s threat landscape.
Key Takeaways:
- Critical understanding of the range, modalities and utility of different two-factor and multifactor authentication mechanisms
- The gap between the promise and the reality of continuous authentication technologies like behavioral biometrics and machine learning risk-based systems
- Architectural understanding of typically ignored supporting elements that must be accounted for and designed as part of a strong client authentication scheme to avoid vulnerabilities
- How to find the right balance between security and customer experience, and avoid having to compromise on either
Agenda
| 9:00am | Registration and networking |
| 9:15am | Welcome Address by IBF Opening Remarks by Martin Frick, Managing Director APAC, Temenos |
| 9:30am | The Client Engagement Model Is Broken, But It Can Be Fixed Improving Trust & Client Experience Without Compromising Either A Masterclass by Temenos MarketPlace Provider Nishant Kaushik, CTO, Uniken |
| 10:30am | Tea Break & networking |
| 11:00am | "Designing the Banking Experience of Tomorrow" By Temenos & Uniken A workshop on designing a new bank when you no longer have to choose between security and client experience. |
| 12:30pm | Summary & Closing |
| 12:40pm | End of Session |
About Temenos
Temenos AG (SIX: TEMN), headquartered in Geneva, is a leading software provider for banking and finance industries. With 25 years of experience in the field, over 3,000 firms worldwide, including 41 of the top 50 banks, rely on Temenos to process daily transactions of more than 500 million banking customers.
In 2018, Temenos achieved a leadership position for its Completeness of Vision and Ability to Execute in Gartner's MQ for Global Retail Core Banking, a "leader" in digital banking platforms position in both the Forrester Wave on Global Digital Banking Platforms and Digital Engagement Platforms and topped the IBS Intelligence for Temenos Core Banking, Channels, Risk and Compliance and Payments.
Today, Temenos has a market capitalization of more than USD12bn.
About Temenos MarketPlace
A self-service digital store, the MarketPlace provides banks with access to the best fintech solutions from around the world. With our global ecosystem of influencers, accelerators, industry associations and the most progressive banks, the MarketPlace provides curation at scale. We then give the providers the tools they need to integrate their solutions with our platform. Ultimately, this means, speeding up banks’ fintech procurement process and thus, dramatically accelerating their innovation cycles.
About Uniken
Uniken’s REL-ID is a modern, true depth in defence security platform that verifies and authenticates customers and employees and empowers banks to drive transformative engagement with their customers while taking fraud to zero. In one single security platform, REL-ID provides banks with real-time identification, authentication, device profiling, biometrics, location verification, dynamic linking, jailbreak, root and malware detection. By delivering powerful security and combining it with a transparent client experience, REL-ID enables clients to securely unlock new transaction types across all the channels (mobile and web, as well as email, voice, text, and chat), giving the banks much stronger engagement and higher share-of-wallet. Originally developed for the military, their product delivers customer first security that transforms not only retail banking, but also the brokerage and wealth management experience. To date, Uniken’s platform has secured over $4.1 trillion in transactions and 2.3 billion interactions, with ZERO identities, dollars or data lost whilst increasing customer engagement by 100% to 300%. Uniken is a global cybersecurity company backed by investors from Singapore and around the world, with an Asia-Pacific presence in Hong Kong and a Singapore office opening in the second quarter of 2019.
Uniken has proudly acheived the following accolades:
- Gartner Cool Vendor 2018 for Identity Management;
- Forrester Now Tech Vendor; One World Identity Top 10 Global Vendor 2018
- Enterprise Security Top 10 Multifactor Authentication Solution Provider 2018
- Temenos Innovation Jam US Winner 2018
- Fintech Finals Winner 2016, Hong Kong
Note:
- Seats are given on a first-come-first-served basis and limited to two per organization. IBF reserves the right to reject application to attend the MasterClasses.
- Once confirmed, no cancellation of registration is allowed, substitute may be arranged at no additional cost. For replacements, please contact events@ibf.org.sg.
- Upon confirmation, no-shows will be liable for an administrative fee of $80.00.
- To be eligible for CPD hours and issuance of Certificate of Attendance (COA), participants shall be present for the entire programme and with records of SIGN-IN and SIGN-OUT. COA will be issued 5 days after the event.
- By registering for the event, you agree and consent to IBF Privacy Policy.
- The full Terms & Conditions can be found here.
Contact
Event Secretariat | events@ibf.org.sg | www.ibf.org.sg
Follow IBF for updates
IBF Future Skills Connect - "The Client Engagement Model Is Broken, But It Can Be Fixed"
Event Venue
Find us also on
