iAdvisory Exchange: Innovating Retail to Compete in SEA

May 18, 2016, 9:00 AM - 1:00 PM (GMT+8) IE Singapore Office - Little Red Dot Seminar Room 230 Victoria Street, Bugis Junction Office Tower Level 10, Singapore 188024
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Shopping experience is king in the retail sector, and it's no wonder innovation in retail has accelerated over the past decade to meet this demand. Amidst intense competition and disruption, there is pressure to stay relevant to customers, either through new initiatives or better customer service. From factory to store, all players within the retail industry has a part to innovate, but this process is in its early stages in Southeast Asia, where retailers are now starting to learn of technology enablers to enhance their products and services.
 
In order to innovate, retailers must first develop capabilities to diagnose pertinent pain points in the shopping experience, then identify and adopt the right technologies to harness as enablers. 

Participnats will have the opportunity to select a breakout session to have in depth conversations about how specific solutions can help your retail business innovate. Breakout sessions will be on:
1) Reaching out to new markets via omnichannel offerings
2) Personalised customer interaction with location-based marketing
3) Seamless payment and check-out processes

Programme

 
TimeProgramme
9.00AM - 9.30AMRegistration
9.30AM - 9.45AMOpening Address
Lee Yee Fung, Group Director, Lifestyle Business Group, IE Singapore
9.45AM - 10.20AMKeynote - Retail Innovation to Enhance the Customer Experience
Olivier Gergele, Principal, Singapore, AT Kearney  
10.20AM - 11.15AMPanel Discussion – Retail Innovation in SEA
  • Yau Su Peng, Director for Retail Marketing, Berjaya (Malaysia)
  • Gan Shee Wen, Vice President, Sales & Marketing, Commune (Singapore)
  • Mark Tey, Business Development Director, Sprooki (Singapore)
Moderator: James Fong, Deputy Manager (Programme Development), Singapore Institute of Retail Studies
11.15AM- 11.30AMTea Break
11.30AM – 12.30PMBreakout Discussions with IE Facilitators

1) Reaching out to new markets via omnichannel offerings
2) Personalised customer interaction with location-based marketing
3) Seamless payment and check-out processes

Knowledge Resource: KPMG
12.30PMEND
 
 
 
 
 
 
 
 
 
 
 

iAdvisory Exchange: Innovating Retail to Compete in SEA

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