Registrations are now open for the afternoon session (12.30pm - 5.00pm) [NEW]
About This Workshop
Smarter operations. Happier customers.
Small businesses spend much time on repetitive manual tasks – comparing vendor quotations, reviewing contracts, and responding to the same customer queries day after day. AI can put that time back in your hands.
Organised by Enterprise Singapore and delivered by Republic Polytechnic, this hands-on workshop is designed for micro-entrepreneurs and small business owners who are ready to move beyond AI awareness and start applying it in their operations. You'll experience agentic AI in action – connecting Claude directly to your customer service channels to handle customer enquiries, and working through practical, real-world scenarios designed to streamline everyday operations. No coding or technical background required. By the end of the session, you’ll have built AI-powered workflows that you can start using in your business immediately.
What you'll walk away with:
- First-hand understanding of Agentic AI: Go beyond basic prompting and experience AI that can reason, plan and act across multiple steps to manage a business
- Customer service workflows that scale: Learn how to analyse and prioritise enquiries, and draft tailored customer responses with greater speed and consistency
- Streamlined operational workflows: Compare vendor quotations, review contracts for key terms and potential risks, build step-by-step product launch plans, and make faster and smarter decisions
- A complimentary 1 month Claude Pro subscription to continue exploring and building with AI after the workshop ends
Workshop is free to attend and all equipment will be provided. Simply come ready to learn, experiment and build.
Who Should Attend
- A micro-entrepreneur, small business owner, or aspiring founder building lean from day one
- Curious about AI, and keen to start building with AI to create real value for your business.
What's Included
- 🎓 Guided, hands-on instruction by Republic Polytechnic
- 💻 Laptops provided – no need to bring any equipment
- 🎁 1 month complimentary Claude Pro subscription to keep building after the workshop
- 🍽️ Lunch and networking opportunities with fellow participants and trainers
- 🆓 Completely free to attend
Morning Programme (Full capacity reached; Registrations closed.)
| Time (SGT) | Session Title |
|---|---|
| 0900 - 0930 | Welcome & Orientation |
| 0930 - 1000 | Agentic AI Framework & SME Use Cases Introduction to how Claude & AI agents work, and how SMEs are putting them to use |
| 1000 - 1045 | AI-Assisted Customer Service Workflows Analyse customer messages, draft professional replies, adjust tone, and triage support requests |
| 1045 - 1100 | Break |
| 1100 - 1200 | Using AI for Everyday Operations Process vendor quotations, contracts, and schedules – extract key details, compare options, and generate structured recommendations |
| 1200 - 1230 | Closing & Next Steps Key takeaways and how to bring AI into your business starting today |
| 1230 - 1330 | Lunch & Networking |
[NEW] Afternoon Programme (Open for registrations now!)
| Time (SGT) | Session Title |
|---|---|
| 1230 - 1330 | Lunch & Networking |
| 1330 - 1400 | Welcome & Orientation |
| 1400 - 1430 | Agentic AI Framework & SME Use Cases Introduction to how Claude & AI agents work, and how SMEs are putting them to use |
| 1430 - 1515 | AI-Assisted Customer Service Workflows Analyse customer messages, draft professional replies, adjust tone, and triage support requests |
| 1515 - 1530 | Break |
| 1530 - 1630 | Using AI for Everyday Operations Process vendor quotations, contracts, and schedules – extract key details, compare options, and generate structured recommendations |
| 1630 - 1700 | Closing & Next Steps Key takeaways and how to bring AI into your business starting today |
FAQs
What AI tool will we be using? This workshop features Claude, developed by Anthropic. You'll receive a 1 month Claude Pro subscription, to continue building and exploring AI applications after the session.
Does submitting this form confirm my place? Not yet – submitting this form registers your interest in the workshop. As seats are limited, we will review all applications, and follow up with a confirmation email once your registration is confirmed.
What if I am unable to secure a spot this time? More sessions in the Driving Entrepreneurship with AI series are on the way. Register your interest at https://go.gov.sg/registeryourinterestai2026 for updates on upcoming workshops.
How do I get to Republic Polytechnic Industry Centre and is parking available? The Republic Polytechnic Industry Centre building is circled in red in the map below. It is approximately an 8-minute walk from Woodlands North MRT. If you’re driving, parking is available at carpark P1, P3 and P4.
