Refunding a Buyer

If for whatever reason you have to refund a buyer, the refund transaction can be recorded in GEVME such that the order status can be updated accordingly. Please note that GEVME itself does not allow you to refund the money to the participant (that would have to be settled separately, e.g. by sending them a cheque or sending them the money through bank transfer), but only allows you to record the transaction.

To refund a buyer:

  1. Click on Orders in the left hand navigation:

  2. Under the Orders screen, click on the order for which you want to receive payment.

    Tip: You can search for the order by searching for the name or email address of the participant who sent you the payment.

  3. This will open up the Order Details screen for that order:

    As it can be seen in the screen above, this order's payment status is pending, the total amount for the order is $200.00 and the outstanding amount is $200.00.

    All these details can be seen in the box on the right of the Order Details screen:

  4. Click on the Transaction button in the toolbar, then on Refund in the dropdown which appears:

  5. This will open up the New Transaction - Refund popup:

    Following is an explanation of each option:
    1. Date
      This is the date on which the payment was received.
    2. Type
      This is the method by which you intend to refund the participant. The options are:
      1. Cheque
      2. Bank Transfer
      3. Cash
      4. Paypal
      5. Offline Credit Card
      6. Other Refund
    3. Amount
      Key in the amount that you want to refund here.
    4. Description
      Add some information for your own record here (this is optional). For example, if the payment method is cheque, you could key in the cheque number here, or if payment will be made through bank transfer, you could key in the transaction number.
    5. Printout Note
      This option allows you to specify a note which will be shown on the transaction printout. This also is optional.
    6. Create a matching credit transaction
      Keep the “Create a matching Credit transaction” box checked to offset the refunded amount from your account balance.
    7. Submit
      To record and confirm the refund transaction, click on the green Submit button.